| Name | Description |
| Updated by user ID | The user who last updated this record. This value is set automatically by HubSpot. |
| Ticket name | Short summary of ticket |
| Owner assigned date | The most recent timestamp of when an owner was assigned to this record. This value is set automatically by HubSpot. |
| Ticket owner | The user from your team that the ticket is assigned to. You can assign additional users to a ticket record by creating a custom HubSpot user property. |
| Last Closed Date | The date when ticket was last closed |
| Close date | The date the ticket was closed |
| Time to close | The time between when the ticket was created and closed |
| Created by user ID | The user who created this record. This value is set automatically by HubSpot. |
| Record source | How this record was created. |
| Priority | The level of attention needed on the ticket |
| Ticket description | Description of the ticket |
| Date entered "Closed (DNU- Old SFDC Tickets)" | The date and time when the ticket entered the 'Closed' stage, 'DNU- Old SFDC Tickets' pipeline |
| Date entered "EP1-In Progress (DNU- Enrollment Payers)" | The date and time when the ticket entered the 'EP1-In Progress' stage, 'DNU- Enrollment Payers' pipeline |
| Cumulative time in "EP1-In Progress (DNU- Enrollment Payers)" | The cumulative time in seconds spent by the ticket in the 'EP1-In Progress' stage, 'DNU- Enrollment Payers' pipeline |
| Date exited "EP1-In Progress (DNU- Enrollment Payers)" | The date and time when the ticket exited the 'EP1-In Progress' stage, 'DNU- Enrollment Payers' pipeline |
| Latest time in "EP1-In Progress (DNU- Enrollment Payers)" | The total time in seconds spent by the ticket in the 'EP1-In Progress' stage, 'DNU- Enrollment Payers' pipeline since it last entered this stage |
| Number of times contacted | The number of times a call, email, or meeting was logged on the ticket |
| Date entered "EP4-Eliminated (DNU- Enrollment Payers)" | The date and time when the ticket entered the 'EP4-Eliminated' stage, 'DNU- Enrollment Payers' pipeline |
| Source | Channel where ticket was originally submitted |
| All associated contact emails | All associated contact emails |
| Number of Sales Activities | Number of sales activities for this ticket |
| Last activity date | The last time a note, call, email, meeting, or task was logged for a ticket. This is updated automatically by HubSpot. |
| Date entered "6-Completed (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The date and time when the ticket entered the '6-Completed' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Date entered "6-Completed (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The date and time when the ticket entered the '6-Completed' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Date entered "1-Submitted (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The date and time when the ticket entered the '1-Submitted' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Cumulative time in "1-Submitted (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The cumulative time in seconds spent by the ticket in the '1-Submitted' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Date exited "1-Submitted (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The date and time when the ticket exited the '1-Submitted' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Latest time in "1-Submitted (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The total time in seconds spent by the ticket in the '1-Submitted' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline since it last entered this stage |
| Next activity date | The date of the next upcoming activity for a ticket. This property is set automatically by HubSpot based on user action. This includes logging a future call, email, or meeting using the Log feature, as well as creating a future task or scheduling a future meeting. This is updated automatically by HubSpot. |
| Last contacted date | The last time a call, chat conversation, LinkedIn message, postal mail, meeting, sales email, SMS, or WhatsApp message was logged for a ticket. This is set automatically by HubSpot based on user actions in the ticket record. |
| First agent email response date | The date of the first email response from an agent after a ticket was created |
| Time to first agent email reply | The time from the ticket create date to the first agent email reply |
| Date entered "1-Submitted (Account Support)" | The date and time when the ticket entered the '1-Submitted' stage, 'Account Support' pipeline |
| Cumulative time in "1-Submitted (Account Support)" | The cumulative time in seconds spent by the ticket in the '1-Submitted' stage, 'Account Support' pipeline |
| Date exited "1-Submitted (Account Support)" | The date and time when the ticket exited the '1-Submitted' stage, 'Account Support' pipeline |
| Latest time in "1-Submitted (Account Support)" | The total time in seconds spent by the ticket in the '1-Submitted' stage, 'Account Support' pipeline since it last entered this stage |
| Last customer reply date | The date of the last customer response |
| Date entered "EP3-Completed (DNU- Enrollment Payers)" | The date and time when the ticket entered the 'EP3-Completed' stage, 'DNU- Enrollment Payers' pipeline |
| Date entered "4-In Progress (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The date and time when the ticket entered the '4-In Progress' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Cumulative time in "4-In Progress (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The cumulative time in seconds spent by the ticket in the '4-In Progress' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Date exited "4-In Progress (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The date and time when the ticket exited the '4-In Progress' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Latest time in "4-In Progress (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The total time in seconds spent by the ticket in the '4-In Progress' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline since it last entered this stage |
| Cumulative time in "4-In Progress (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The cumulative time in seconds spent by the ticket in the '4-In Progress' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Date entered "4-In Progress (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The date and time when the ticket entered the '4-In Progress' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Date exited "4-In Progress (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The date and time when the ticket exited the '4-In Progress' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Latest time in "4-In Progress (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The total time in seconds spent by the ticket in the '4-In Progress' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline since it last entered this stage |
| HubSpot team | The Primary team of the ticket owner for the ticket. This property is set automatically by HubSpot. |
| Last modified date | Most recent timestamp of any property update for this ticket. This includes HubSpot internal properties, which can be visible or hidden. This property is updated automatically. |
| Create date | The date the ticket was created |
| Last message from visitor | Whether the last message came from visitor |
| Number of Associated Companies | Number of companies associated with this ticket |
| Record ID | The unique ID for this record. This value is set automatically by HubSpot. |
| Pipeline | The pipeline that contains this ticket |
| Ticket status | The pipeline stage that contains this ticket |
| Ticket ID | The unique ID for this ticket. This unique ID is automatically populated by HubSpot and cannot be changed. |
| Date entered "5-Complete (Account Support)" | The date and time when the ticket entered the '5-Complete' stage, 'Account Support' pipeline |
| Date entered "7-Eliminated (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The date and time when the ticket entered the '7-Eliminated' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Cumulative time in "7-Eliminated (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The cumulative time in seconds spent by the ticket in the '7-Eliminated' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Date exited "7-Eliminated (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The date and time when the ticket exited the '7-Eliminated' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Latest time in "7-Eliminated (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The total time in seconds spent by the ticket in the '7-Eliminated' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline since it last entered this stage |
| Date entered "CS3-Completed (Credentialing Status)" | The date and time when the ticket entered the 'CS3-Completed' stage, 'Credentialing Status' pipeline |
| Date entered "4-In Review (Account Support)" | The date and time when the ticket entered the '4-In Review' stage, 'Account Support' pipeline |
| Cumulative time in "4-In Review (Account Support)" | The cumulative time in seconds spent by the ticket in the '4-In Review' stage, 'Account Support' pipeline |
| Date exited "4-In Review (Account Support)" | The date and time when the ticket exited the '4-In Review' stage, 'Account Support' pipeline |
| Latest time in "4-In Review (Account Support)" | The total time in seconds spent by the ticket in the '4-In Review' stage, 'Account Support' pipeline since it last entered this stage |
| Date entered "1-Submitted (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The date and time when the ticket entered the '1-Submitted' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Cumulative time in "1-Submitted (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The cumulative time in seconds spent by the ticket in the '1-Submitted' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Date entered "2-Intake (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The date and time when the ticket entered the '2-Intake' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Date exited "1-Submitted (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The date and time when the ticket exited the '1-Submitted' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Latest time in "1-Submitted (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The total time in seconds spent by the ticket in the '1-Submitted' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline since it last entered this stage |
| Date entered "CS2-In Progress (Credentialing Status)" | The date and time when the ticket entered the 'CS2-In Progress' stage, 'Credentialing Status' pipeline |
| Cumulative time in "2-Intake (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The cumulative time in seconds spent by the ticket in the '2-Intake' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Cumulative time in "CS2-In Progress (Credentialing Status)" | The cumulative time in seconds spent by the ticket in the 'CS2-In Progress' stage, 'Credentialing Status' pipeline |
| Date exited "2-Intake (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The date and time when the ticket exited the '2-Intake' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Date exited "CS2-In Progress (Credentialing Status)" | The date and time when the ticket exited the 'CS2-In Progress' stage, 'Credentialing Status' pipeline |
| Latest time in "2-Intake (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The total time in seconds spent by the ticket in the '2-Intake' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline since it last entered this stage |
| Latest time in "CS2-In Progress (Credentialing Status)" | The total time in seconds spent by the ticket in the 'CS2-In Progress' stage, 'Credentialing Status' pipeline since it last entered this stage |
| Date entered "CS4-Eliminated (Credentialing Status)" | The date and time when the ticket entered the 'CS4-Eliminated' stage, 'Credentialing Status' pipeline |
| Resolution | The action taken to resolve the ticket |
| Date entered "2-Intake (Account Support)" | The date and time when the ticket entered the '2-Intake' stage, 'Account Support' pipeline |
| Cumulative time in "2-Intake (Account Support)" | The cumulative time in seconds spent by the ticket in the '2-Intake' stage, 'Account Support' pipeline |
| Date exited "2-Intake (Account Support)" | The date and time when the ticket exited the '2-Intake' stage, 'Account Support' pipeline |
| Latest time in "2-Intake (Account Support)" | The total time in seconds spent by the ticket in the '2-Intake' stage, 'Account Support' pipeline since it last entered this stage |
| Cumulative time in "3-In Progress (Account Support)" | The cumulative time in seconds spent by the ticket in the '3-In Progress' stage, 'Account Support' pipeline |
| Date entered "3-In Progress (Account Support)" | The date and time when the ticket entered the '3-In Progress' stage, 'Account Support' pipeline |
| Date exited "3-In Progress (Account Support)" | The date and time when the ticket exited the '3-In Progress' stage, 'Account Support' pipeline |
| Latest time in "3-In Progress (Account Support)" | The total time in seconds spent by the ticket in the '3-In Progress' stage, 'Account Support' pipeline since it last entered this stage |
| DNU Category | Main reason customer reached out for help |
| Date entered "5-Audit (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The date and time when the ticket entered the '5-Audit' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Cumulative time in "5-Audit (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The cumulative time in seconds spent by the ticket in the '5-Audit' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Cumulative time in "Open (Enrollments)" | The cumulative time in seconds spent by the ticket in the 'Open' stage, 'Enrollments' pipeline |
| Date entered "Open (Enrollments)" | The date and time when the ticket entered the 'Open' stage, 'Enrollments' pipeline |
| Date entered "Completed (Enrollments)" | The date and time when the ticket entered the 'Completed' stage, 'Enrollments' pipeline |
| Date exited "5-Audit (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The date and time when the ticket exited the '5-Audit' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Date exited "Open (Enrollments)" | The date and time when the ticket exited the 'Open' stage, 'Enrollments' pipeline |
| Latest time in "5-Audit (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The total time in seconds spent by the ticket in the '5-Audit' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline since it last entered this stage |
| Latest time in "Open (Enrollments)" | The total time in seconds spent by the ticket in the 'Open' stage, 'Enrollments' pipeline since it last entered this stage |
| Ticket Age | Create to Close date. |
| Assigned Teams | The target main teams or the user's main team assigned to the ticket by automatic assignment. |
| Date entered "6-Eliminated (Account Support)" | The date and time when the ticket entered the '6-Eliminated' stage, 'Account Support' pipeline |
| Time to Go Live | Calculation of the time between ticket created date and actual go live date. |
| Date entered "C4-Completed (Credentialing Intake)" | The date and time when the ticket entered the 'C4-Completed' stage, 'Credentialing Intake' pipeline |
| Cancellation Controllable | It's renamed from Attrition factor |
| Time in Hypercare | Measurement of the number of days between the client go live date and the close of the Implementation ticket in Onboarding. |
| Cumulative time in "O1-New (Onboarding)" | The cumulative time in seconds spent by the ticket in the 'O1-New' stage, 'Onboarding' pipeline |
| Date entered "O1-New (Onboarding)" | The date and time when the ticket entered the 'O1-New' stage, 'Onboarding' pipeline |
| Date exited "O1-New (Onboarding)" | The date and time when the ticket exited the 'O1-New' stage, 'Onboarding' pipeline |
| Latest time in "O1-New (Onboarding)" | The total time in seconds spent by the ticket in the 'O1-New' stage, 'Onboarding' pipeline since it last entered this stage |
| RCM Cancellation Date | The RCM Cancellation Date is the last day that work is happening on the account. This means that the date includes the AR winddown period. All operation work should be stopped on this date. |
| Cumulative time in "CS3-Completed (Credentialing Status)" | The cumulative time in seconds spent by the ticket in the 'CS3-Completed' stage, 'Credentialing Status' pipeline |
| Date exited "CS3-Completed (Credentialing Status)" | The date and time when the ticket exited the 'CS3-Completed' stage, 'Credentialing Status' pipeline |
| Latest time in "CS3-Completed (Credentialing Status)" | The total time in seconds spent by the ticket in the 'CS3-Completed' stage, 'Credentialing Status' pipeline since it last entered this stage |
| Cumulative time in "5-Complete (Account Support)" | The cumulative time in seconds spent by the ticket in the '5-Complete' stage, 'Account Support' pipeline |
| Date entered "C1-Submitted (Credentialing Intake)" | The date and time when the ticket entered the 'C1-Submitted' stage, 'Credentialing Intake' pipeline |
| Date exited "5-Complete (Account Support)" | The date and time when the ticket exited the '5-Complete' stage, 'Account Support' pipeline |
| Latest time in "5-Complete (Account Support)" | The total time in seconds spent by the ticket in the '5-Complete' stage, 'Account Support' pipeline since it last entered this stage |
| Originating channel account | First channel account used when conversation was started |
| Originating channel type | The channel the conversation is in |
| Cumulative time in "C1-Submitted (Credentialing Intake)" | The cumulative time in seconds spent by the ticket in the 'C1-Submitted' stage, 'Credentialing Intake' pipeline |
| Cumulative time in "In Progress (Enrollments)" | The cumulative time in seconds spent by the ticket in the 'In Progress' stage, 'Enrollments' pipeline |
| Cumulative time in "Open (At-Risk Queue)" | The cumulative time in seconds spent by the ticket in the 'Open' stage, 'At-Risk Queue' pipeline |
| Date entered "In Progress (Enrollments)" | The date and time when the ticket entered the 'In Progress' stage, 'Enrollments' pipeline |
| Date entered "Open (At-Risk Queue)" | The date and time when the ticket entered the 'Open' stage, 'At-Risk Queue' pipeline |
| Date entered "Closed (At-Risk Queue)" | The date and time when the ticket entered the 'Closed' stage, 'At-Risk Queue' pipeline |
| Date exited "C1-Submitted (Credentialing Intake)" | The date and time when the ticket exited the 'C1-Submitted' stage, 'Credentialing Intake' pipeline |
| Date exited "In Progress (Enrollments)" | The date and time when the ticket exited the 'In Progress' stage, 'Enrollments' pipeline |
| Date exited "Open (At-Risk Queue)" | The date and time when the ticket exited the 'Open' stage, 'At-Risk Queue' pipeline |
| Latest time in "C1-Submitted (Credentialing Intake)" | The total time in seconds spent by the ticket in the 'C1-Submitted' stage, 'Credentialing Intake' pipeline since it last entered this stage |
| Latest time in "In Progress (Enrollments)" | The total time in seconds spent by the ticket in the 'In Progress' stage, 'Enrollments' pipeline since it last entered this stage |
| Latest time in "Open (At-Risk Queue)" | The total time in seconds spent by the ticket in the 'Open' stage, 'At-Risk Queue' pipeline since it last entered this stage |
| Last message received date | The date of the last response from the visitor |
| Record source detail 1 | First level of detail on how this record was created. |
| Complexity | Reportable field that allows tracking of the level of complexity in onboarding an account. |
| Cumulative time in "On Hold (Enrollments)" | The cumulative time in seconds spent by the ticket in the 'On Hold' stage, 'Enrollments' pipeline |
| Date entered "O4-Closed (Onboarding)" | The date and time when the ticket entered the 'O4-Closed' stage, 'Onboarding' pipeline |
| Date entered "On Hold (Enrollments)" | The date and time when the ticket entered the 'On Hold' stage, 'Enrollments' pipeline |
| Date exited "On Hold (Enrollments)" | The date and time when the ticket exited the 'On Hold' stage, 'Enrollments' pipeline |
| Latest time in "On Hold (Enrollments)" | The total time in seconds spent by the ticket in the 'On Hold' stage, 'Enrollments' pipeline since it last entered this stage |
| Contract | Reportable field to track for missing information from the sales process |
| Cumulative time in "6-Completed (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The cumulative time in seconds spent by the ticket in the '6-Completed' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Cumulative time in "DS1-Submitted (DNU- Data Services)" | The cumulative time in seconds spent by the ticket in the 'DS1-Submitted' stage, 'DNU- Data Services' pipeline |
| Cumulative time in "Closed (DNU- Old SFDC Tickets)" | The cumulative time in seconds spent by the ticket in the 'Closed' stage, 'DNU- Old SFDC Tickets' pipeline |
| Date entered "7-Eliminated (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The date and time when the ticket entered the '7-Eliminated' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Date entered "DS1-Submitted (DNU- Data Services)" | The date and time when the ticket entered the 'DS1-Submitted' stage, 'DNU- Data Services' pipeline |
| Date entered "CS1-Submitted (Credentialing Status)" | The date and time when the ticket entered the 'CS1-Submitted' stage, 'Credentialing Status' pipeline |
| Date exited "6-Completed (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The date and time when the ticket exited the '6-Completed' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Date exited "DS1-Submitted (DNU- Data Services)" | The date and time when the ticket exited the 'DS1-Submitted' stage, 'DNU- Data Services' pipeline |
| Date exited "Closed (DNU- Old SFDC Tickets)" | The date and time when the ticket exited the 'Closed' stage, 'DNU- Old SFDC Tickets' pipeline |
| Latest time in "6-Completed (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The total time in seconds spent by the ticket in the '6-Completed' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline since it last entered this stage |
| Latest time in "DS1-Submitted (DNU- Data Services)" | The total time in seconds spent by the ticket in the 'DS1-Submitted' stage, 'DNU- Data Services' pipeline since it last entered this stage |
| Latest time in "Closed (DNU- Old SFDC Tickets)" | The total time in seconds spent by the ticket in the 'Closed' stage, 'DNU- Old SFDC Tickets' pipeline since it last entered this stage |
| Cumulative time in "3-Needs Approval (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The cumulative time in seconds spent by the ticket in the '3-Needs Approval' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Date entered "O2-In Progress (Onboarding)" | The date and time when the ticket entered the 'O2-In Progress' stage, 'Onboarding' pipeline |
| Date entered "3-Needs Approval (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The date and time when the ticket entered the '3-Needs Approval' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Date entered "DS5-Complete (DNU- Data Services)" | The date and time when the ticket entered the 'DS5-Complete' stage, 'DNU- Data Services' pipeline |
| Date exited "3-Needs Approval (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The date and time when the ticket exited the '3-Needs Approval' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Latest time in "3-Needs Approval (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The total time in seconds spent by the ticket in the '3-Needs Approval' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline since it last entered this stage |
| DNU Attrition Reason (Multi-Select) | Reason the customer has escalated and is at risk. |
| Cumulative time in "T1-New (Client Offboarding )" | The cumulative time in seconds spent by the ticket in the 'T1-New' stage, 'Client Offboarding ' pipeline |
| Cumulative time in "O2-In Progress (Onboarding)" | The cumulative time in seconds spent by the ticket in the 'O2-In Progress' stage, 'Onboarding' pipeline |
| Cumulative time in "C2-Intake (Credentialing Intake)" | The cumulative time in seconds spent by the ticket in the 'C2-Intake' stage, 'Credentialing Intake' pipeline |
| Cumulative time in "CS1-Submitted (Credentialing Status)" | The cumulative time in seconds spent by the ticket in the 'CS1-Submitted' stage, 'Credentialing Status' pipeline |
| Date entered "T1-New (Client Offboarding )" | The date and time when the ticket entered the 'T1-New' stage, 'Client Offboarding ' pipeline |
| Date entered "C2-Intake (Credentialing Intake)" | The date and time when the ticket entered the 'C2-Intake' stage, 'Credentialing Intake' pipeline |
| Date entered "C5-Eliminated (Credentialing Intake)" | The date and time when the ticket entered the 'C5-Eliminated' stage, 'Credentialing Intake' pipeline |
| Date entered "DS2-Sent to Tebra (DNU- Data Services)" | The date and time when the ticket entered the 'DS2-Sent to Tebra' stage, 'DNU- Data Services' pipeline |
| Date exited "T1-New (Client Offboarding )" | The date and time when the ticket exited the 'T1-New' stage, 'Client Offboarding ' pipeline |
| Date exited "O2-In Progress (Onboarding)" | The date and time when the ticket exited the 'O2-In Progress' stage, 'Onboarding' pipeline |
| Date exited "C2-Intake (Credentialing Intake)" | The date and time when the ticket exited the 'C2-Intake' stage, 'Credentialing Intake' pipeline |
| Date exited "CS1-Submitted (Credentialing Status)" | The date and time when the ticket exited the 'CS1-Submitted' stage, 'Credentialing Status' pipeline |
| Latest time in "T1-New (Client Offboarding )" | The total time in seconds spent by the ticket in the 'T1-New' stage, 'Client Offboarding ' pipeline since it last entered this stage |
| Latest time in "O2-In Progress (Onboarding)" | The total time in seconds spent by the ticket in the 'O2-In Progress' stage, 'Onboarding' pipeline since it last entered this stage |
| Latest time in "C2-Intake (Credentialing Intake)" | The total time in seconds spent by the ticket in the 'C2-Intake' stage, 'Credentialing Intake' pipeline since it last entered this stage |
| Latest time in "CS1-Submitted (Credentialing Status)" | The total time in seconds spent by the ticket in the 'CS1-Submitted' stage, 'Credentialing Status' pipeline since it last entered this stage |
| Cumulative time in "O3-Hypercare (Onboarding)" | The cumulative time in seconds spent by the ticket in the 'O3-Hypercare' stage, 'Onboarding' pipeline |
| Cumulative time in "C3-Credentialing Audit (Credentialing Intake)" | The cumulative time in seconds spent by the ticket in the 'C3-Credentialing Audit' stage, 'Credentialing Intake' pipeline |
| Cumulative time in "C4-Completed (Credentialing Intake)" | The cumulative time in seconds spent by the ticket in the 'C4-Completed' stage, 'Credentialing Intake' pipeline |
| Cumulative time in "DS2-Sent to Tebra (DNU- Data Services)" | The cumulative time in seconds spent by the ticket in the 'DS2-Sent to Tebra' stage, 'DNU- Data Services' pipeline |
| Cumulative time in "6-Completed (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The cumulative time in seconds spent by the ticket in the '6-Completed' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Date entered "O3-Hypercare (Onboarding)" | The date and time when the ticket entered the 'O3-Hypercare' stage, 'Onboarding' pipeline |
| Date entered "C3-Credentialing Audit (Credentialing Intake)" | The date and time when the ticket entered the 'C3-Credentialing Audit' stage, 'Credentialing Intake' pipeline |
| Date entered "DS3-Received Response | In Progress (DNU- Data Services)" | The date and time when the ticket entered the 'DS3-Received Response | In Progress' stage, 'DNU- Data Services' pipeline |
| Date entered "O5-Eliminated (Onboarding)" | The date and time when the ticket entered the 'O5-Eliminated' stage, 'Onboarding' pipeline |
| Date exited "O3-Hypercare (Onboarding)" | The date and time when the ticket exited the 'O3-Hypercare' stage, 'Onboarding' pipeline |
| Date exited "C3-Credentialing Audit (Credentialing Intake)" | The date and time when the ticket exited the 'C3-Credentialing Audit' stage, 'Credentialing Intake' pipeline |
| Date exited "C4-Completed (Credentialing Intake)" | The date and time when the ticket exited the 'C4-Completed' stage, 'Credentialing Intake' pipeline |
| Date exited "DS2-Sent to Tebra (DNU- Data Services)" | The date and time when the ticket exited the 'DS2-Sent to Tebra' stage, 'DNU- Data Services' pipeline |
| Date exited "6-Completed (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The date and time when the ticket exited the '6-Completed' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline |
| Latest time in "O3-Hypercare (Onboarding)" | The total time in seconds spent by the ticket in the 'O3-Hypercare' stage, 'Onboarding' pipeline since it last entered this stage |
| Latest time in "C3-Credentialing Audit (Credentialing Intake)" | The total time in seconds spent by the ticket in the 'C3-Credentialing Audit' stage, 'Credentialing Intake' pipeline since it last entered this stage |
| Latest time in "C4-Completed (Credentialing Intake)" | The total time in seconds spent by the ticket in the 'C4-Completed' stage, 'Credentialing Intake' pipeline since it last entered this stage |
| Latest time in "DS2-Sent to Tebra (DNU- Data Services)" | The total time in seconds spent by the ticket in the 'DS2-Sent to Tebra' stage, 'DNU- Data Services' pipeline since it last entered this stage |
| Latest time in "6-Completed (Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto])" | The total time in seconds spent by the ticket in the '6-Completed' stage, 'Service Pipeline 2 [Blitz/FTE, Billing Support, WC/Auto]' pipeline since it last entered this stage |
| Cumulative time in "DD1-Submitted (DNU- Deal Desk)" | The cumulative time in seconds spent by the ticket in the 'DD1-Submitted' stage, 'DNU- Deal Desk' pipeline |
| Cumulative time in "DS3-Received Response | In Progress (DNU- Data Services)" | The cumulative time in seconds spent by the ticket in the 'DS3-Received Response | In Progress' stage, 'DNU- Data Services' pipeline |
| Cumulative time in "DS4-In Resolution (DNU- Data Services)" | The cumulative time in seconds spent by the ticket in the 'DS4-In Resolution' stage, 'DNU- Data Services' pipeline |
| Cumulative time in "EP3-Completed (DNU- Enrollment Payers)" | The cumulative time in seconds spent by the ticket in the 'EP3-Completed' stage, 'DNU- Enrollment Payers' pipeline |
| Cumulative time in "EP4-Eliminated (DNU- Enrollment Payers)" | The cumulative time in seconds spent by the ticket in the 'EP4-Eliminated' stage, 'DNU- Enrollment Payers' pipeline |
| Date entered "T2-In Progress (Client Offboarding )" | The date and time when the ticket entered the 'T2-In Progress' stage, 'Client Offboarding ' pipeline |
| Date entered "T3-Closed (Client Offboarding )" | The date and time when the ticket entered the 'T3-Closed' stage, 'Client Offboarding ' pipeline |
| Date entered "DD1-Submitted (DNU- Deal Desk)" | The date and time when the ticket entered the 'DD1-Submitted' stage, 'DNU- Deal Desk' pipeline |
| Date entered "DS4-In Resolution (DNU- Data Services)" | The date and time when the ticket entered the 'DS4-In Resolution' stage, 'DNU- Data Services' pipeline |
| Date exited "DD1-Submitted (DNU- Deal Desk)" | The date and time when the ticket exited the 'DD1-Submitted' stage, 'DNU- Deal Desk' pipeline |
| Date exited "DS3-Received Response | In Progress (DNU- Data Services)" | The date and time when the ticket exited the 'DS3-Received Response | In Progress' stage, 'DNU- Data Services' pipeline |
| Date exited "DS4-In Resolution (DNU- Data Services)" | The date and time when the ticket exited the 'DS4-In Resolution' stage, 'DNU- Data Services' pipeline |
| Date exited "EP3-Completed (DNU- Enrollment Payers)" | The date and time when the ticket exited the 'EP3-Completed' stage, 'DNU- Enrollment Payers' pipeline |
| Date exited "EP4-Eliminated (DNU- Enrollment Payers)" | The date and time when the ticket exited the 'EP4-Eliminated' stage, 'DNU- Enrollment Payers' pipeline |
| Latest time in "DD1-Submitted (DNU- Deal Desk)" | The total time in seconds spent by the ticket in the 'DD1-Submitted' stage, 'DNU- Deal Desk' pipeline since it last entered this stage |
| Latest time in "DS3-Received Response | In Progress (DNU- Data Services)" | The total time in seconds spent by the ticket in the 'DS3-Received Response | In Progress' stage, 'DNU- Data Services' pipeline since it last entered this stage |
| Latest time in "DS4-In Resolution (DNU- Data Services)" | The total time in seconds spent by the ticket in the 'DS4-In Resolution' stage, 'DNU- Data Services' pipeline since it last entered this stage |
| Latest time in "EP3-Completed (DNU- Enrollment Payers)" | The total time in seconds spent by the ticket in the 'EP3-Completed' stage, 'DNU- Enrollment Payers' pipeline since it last entered this stage |
| Latest time in "EP4-Eliminated (DNU- Enrollment Payers)" | The total time in seconds spent by the ticket in the 'EP4-Eliminated' stage, 'DNU- Enrollment Payers' pipeline since it last entered this stage |
| S&OP Note | Reportable field to track for missing information from the sales process |
| Cumulative time in "T2-In Progress (Client Offboarding )" | The cumulative time in seconds spent by the ticket in the 'T2-In Progress' stage, 'Client Offboarding ' pipeline |
| Cumulative time in "7-Eliminated (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The cumulative time in seconds spent by the ticket in the '7-Eliminated' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Cumulative time in "O5-Eliminated (Onboarding)" | The cumulative time in seconds spent by the ticket in the 'O5-Eliminated' stage, 'Onboarding' pipeline |
| Date entered "T4-Eliminated (Client Offboarding )" | The date and time when the ticket entered the 'T4-Eliminated' stage, 'Client Offboarding ' pipeline |
| Date entered "DD6-Approved (DNU- Deal Desk)" | The date and time when the ticket entered the 'DD6-Approved' stage, 'DNU- Deal Desk' pipeline |
| Date exited "T2-In Progress (Client Offboarding )" | The date and time when the ticket exited the 'T2-In Progress' stage, 'Client Offboarding ' pipeline |
| Date exited "7-Eliminated (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The date and time when the ticket exited the '7-Eliminated' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline |
| Date exited "O5-Eliminated (Onboarding)" | The date and time when the ticket exited the 'O5-Eliminated' stage, 'Onboarding' pipeline |
| Latest time in "T2-In Progress (Client Offboarding )" | The total time in seconds spent by the ticket in the 'T2-In Progress' stage, 'Client Offboarding ' pipeline since it last entered this stage |
| Latest time in "7-Eliminated (Service Pipeline 1 [Credit/Refund, Patient Collections])" | The total time in seconds spent by the ticket in the '7-Eliminated' stage, 'Service Pipeline 1 [Credit/Refund, Patient Collections]' pipeline since it last entered this stage |
| Latest time in "O5-Eliminated (Onboarding)" | The total time in seconds spent by the ticket in the 'O5-Eliminated' stage, 'Onboarding' pipeline since it last entered this stage |
| Last response date | The date of the last response from an agent or bot |
| Latest message is thread comment | Is latest message a thread comment |
| Cumulative time in "O4-Closed (Onboarding)" | The cumulative time in seconds spent by the ticket in the 'O4-Closed' stage, 'Onboarding' pipeline |
| Cumulative time in "DD4-Information Needed (DNU- Deal Desk)" | The cumulative time in seconds spent by the ticket in the 'DD4-Information Needed' stage, 'DNU- Deal Desk' pipeline |
| Cumulative time in "Completed (Enrollments)" | The cumulative time in seconds spent by the ticket in the 'Completed' stage, 'Enrollments' pipeline |
| Cumulative time in "EP2-Audit (DNU- Enrollment Payers)" | The cumulative time in seconds spent by the ticket in the 'EP2-Audit' stage, 'DNU- Enrollment Payers' pipeline |
| Cumulative time in "Closed (At-Risk Queue)" | The cumulative time in seconds spent by the ticket in the 'Closed' stage, 'At-Risk Queue' pipeline |
| Date entered "DD4-Information Needed (DNU- Deal Desk)" | The date and time when the ticket entered the 'DD4-Information Needed' stage, 'DNU- Deal Desk' pipeline |
| Date entered "DD7-Rejected (DNU- Deal Desk)" | The date and time when the ticket entered the 'DD7-Rejected' stage, 'DNU- Deal Desk' pipeline |
| Date entered "EP2-Audit (DNU- Enrollment Payers)" | The date and time when the ticket entered the 'EP2-Audit' stage, 'DNU- Enrollment Payers' pipeline |
| Date exited "O4-Closed (Onboarding)" | The date and time when the ticket exited the 'O4-Closed' stage, 'Onboarding' pipeline |
| Date exited "DD4-Information Needed (DNU- Deal Desk)" | The date and time when the ticket exited the 'DD4-Information Needed' stage, 'DNU- Deal Desk' pipeline |
| Date exited "Completed (Enrollments)" | The date and time when the ticket exited the 'Completed' stage, 'Enrollments' pipeline |
| Date exited "EP2-Audit (DNU- Enrollment Payers)" | The date and time when the ticket exited the 'EP2-Audit' stage, 'DNU- Enrollment Payers' pipeline |
| Date exited "Closed (At-Risk Queue)" | The date and time when the ticket exited the 'Closed' stage, 'At-Risk Queue' pipeline |
| Latest time in "O4-Closed (Onboarding)" | The total time in seconds spent by the ticket in the 'O4-Closed' stage, 'Onboarding' pipeline since it last entered this stage |
| Latest time in "DD4-Information Needed (DNU- Deal Desk)" | The total time in seconds spent by the ticket in the 'DD4-Information Needed' stage, 'DNU- Deal Desk' pipeline since it last entered this stage |
| Latest time in "Completed (Enrollments)" | The total time in seconds spent by the ticket in the 'Completed' stage, 'Enrollments' pipeline since it last entered this stage |
| Latest time in "EP2-Audit (DNU- Enrollment Payers)" | The total time in seconds spent by the ticket in the 'EP2-Audit' stage, 'DNU- Enrollment Payers' pipeline since it last entered this stage |
| Latest time in "Closed (At-Risk Queue)" | The total time in seconds spent by the ticket in the 'Closed' stage, 'At-Risk Queue' pipeline since it last entered this stage |
| Coding Assistance Type | This helps the Coding department report out on the type of coding requests they receive. |
| Additional Services | For customer portal creating ticket |
| DNU Billing Task | For customer portal creating ticket |
| DNU Charge Correction Issue | For customer portal creating tickets |
| Documents / Scanning Solutions | For customer portal creating ticket |
| Expected Go Live Date | o To be completed by a BU Leader or the onboarding team on behalf of the BU leader if confirmed in writing o To be used to trigger the hiring process moving forward |
| Customer Agent ticket status | Signifies if the Breeze Customer Agent has escalated an issue |
| Last CES survey comment | Last CES survey comment that this contact gave for this ticket |
| Last CES survey rating | Last CES survey rating that this contact gave for this ticket |
| Last CES survey date | The time that this contact last submitted a CES survey response. This is automatically set by HubSpot. |
| File upload | Files attached to a support form by a contact. |
| First responding rep | The agent that first responds to a ticket |
| Merged Ticket IDs | The list of Ticket record IDs that have been merged into this Ticket. This value is set automatically by HubSpot. |
| Record source detail 2 | Second level of detail on how this record was created. |
| Record source detail 3 | Third level of detail on how this record was created. |
| Outbound ticket | Was the ticket created by sending an outbound communication from an object record page? |
| Shared teams | Additional teams whose users can access the Ticket based on their permissions. This can be set manually or through Workflows or APIs. |
| Shared users | Additional users that can access the Ticket based on their permissions. This can be set manually or through Workflows and APIs. |
| HS Workflows Remediation April 2021 | HubSpot Support property that stores workflows this record may have been enrolled in unexpectedly in April 2021 |
| Ticket Tags | List of tag ids applicable to a ticket. This property is set automatically by HubSpot. |
| Time to close in SLA hours | The time between when the ticket was created and closed. This time calculation accounts for the goals set up for your SLAs. |
| Time to Close SLA Due Date | When the ticket falls out of Time to Close SLA. |
| Time to Close SLA Ticket Status | Current Time to Close SLA status of ticket |
| Time to first response in SLA hours | The time between the ticket create date and the first agent reply. This time calculation accounts for the goals set up for your SLAs. |
| Time to First Response SLA Due Date | When the ticket falls out of the Time to First Response SLA |
| Time to First Response SLA Status | Current Time to First Response SLA status |
| Time to Next Response SLA Due Date | When the ticket falls out of Time to Next Response SLA |
| Time to Next Response SLA Status | Current Time to Next Response SLA status |
| Insurance Claims Follow-up | For customer portal creating ticket |
| Inquiry Type | For customer portal creating ticket |
| Patient Inquiry Type | For customer portal creating tickets |
| Posting Issue | For customer portal creating ticket |
| Cumulative time in "O6-Pending (Onboarding)" | The cumulative time in seconds spent by the ticket in the 'O6-Pending' stage, 'Onboarding' pipeline |
| Cumulative time in "C6-Pending (Credentialing Intake)" | The cumulative time in seconds spent by the ticket in the 'C6-Pending' stage, 'Credentialing Intake' pipeline |
| Cumulative time in "T3-Closed (Client Offboarding )" | The cumulative time in seconds spent by the ticket in the 'T3-Closed' stage, 'Client Offboarding ' pipeline |
| Cumulative time in "T4-Eliminated (Client Offboarding )" | The cumulative time in seconds spent by the ticket in the 'T4-Eliminated' stage, 'Client Offboarding ' pipeline |
| Cumulative time in "C5-Eliminated (Credentialing Intake)" | The cumulative time in seconds spent by the ticket in the 'C5-Eliminated' stage, 'Credentialing Intake' pipeline |
| Cumulative time in "DD2-In Review (DNU- Deal Desk)" | The cumulative time in seconds spent by the ticket in the 'DD2-In Review' stage, 'DNU- Deal Desk' pipeline |
| Cumulative time in "DD3-Awaiting Approval (DNU- Deal Desk)" | The cumulative time in seconds spent by the ticket in the 'DD3-Awaiting Approval' stage, 'DNU- Deal Desk' pipeline |
| Cumulative time in "DD5-Exception Review Required (DNU- Deal Desk)" | The cumulative time in seconds spent by the ticket in the 'DD5-Exception Review Required' stage, 'DNU- Deal Desk' pipeline |
| Cumulative time in "DD6-Approved (DNU- Deal Desk)" | The cumulative time in seconds spent by the ticket in the 'DD6-Approved' stage, 'DNU- Deal Desk' pipeline |
| Cumulative time in "DD7-Rejected (DNU- Deal Desk)" | The cumulative time in seconds spent by the ticket in the 'DD7-Rejected' stage, 'DNU- Deal Desk' pipeline |
| Cumulative time in "DS5-Complete (DNU- Data Services)" | The cumulative time in seconds spent by the ticket in the 'DS5-Complete' stage, 'DNU- Data Services' pipeline |
| Cumulative time in "DS6-Eliminated (DNU- Data Services)" | The cumulative time in seconds spent by the ticket in the 'DS6-Eliminated' stage, 'DNU- Data Services' pipeline |
| Cumulative time in "CS4-Eliminated (Credentialing Status)" | The cumulative time in seconds spent by the ticket in the 'CS4-Eliminated' stage, 'Credentialing Status' pipeline |
| Cumulative time in "Eliminated (At-Risk Queue)" | The cumulative time in seconds spent by the ticket in the 'Eliminated' stage, 'At-Risk Queue' pipeline |
| Cumulative time in "New (DNU- Covid-Advisor Support)" | The cumulative time in seconds spent by the ticket in the 'New' stage, 'DNU- Covid-Advisor Support' pipeline |
| Cumulative time in "Waiting for Assignment (DNU- Covid-Advisor Support)" | The cumulative time in seconds spent by the ticket in the 'Waiting for Assignment' stage, 'DNU- Covid-Advisor Support' pipeline |
| Cumulative time in "Closed (DNU- Covid-Advisor Support)" | The cumulative time in seconds spent by the ticket in the 'Closed' stage, 'DNU- Covid-Advisor Support' pipeline |
| Cumulative time in "New (DNU- Old SFDC Tickets)" | The cumulative time in seconds spent by the ticket in the 'New' stage, 'DNU- Old SFDC Tickets' pipeline |
| Cumulative time in "Waiting on contact (DNU- Old SFDC Tickets)" | The cumulative time in seconds spent by the ticket in the 'Waiting on contact' stage, 'DNU- Old SFDC Tickets' pipeline |
| Cumulative time in "Waiting on us (DNU- Old SFDC Tickets)" | The cumulative time in seconds spent by the ticket in the 'Waiting on us' stage, 'DNU- Old SFDC Tickets' pipeline |
| Cumulative time in "6-Eliminated (Account Support)" | The cumulative time in seconds spent by the ticket in the '6-Eliminated' stage, 'Account Support' pipeline |
| Cumulative time in "New (DNU- Testing Pipeline)" | The cumulative time in seconds spent by the ticket in the 'New' stage, 'DNU- Testing Pipeline' pipeline |
| Cumulative time in "Waiting on contact (DNU- Testing Pipeline)" | The cumulative time in seconds spent by the ticket in the 'Waiting on contact' stage, 'DNU- Testing Pipeline' pipeline |
| Cumulative time in "Waiting on us (DNU- Testing Pipeline)" | The cumulative time in seconds spent by the ticket in the 'Waiting on us' stage, 'DNU- Testing Pipeline' pipeline |
| Cumulative time in "Closed (DNU- Testing Pipeline)" | The cumulative time in seconds spent by the ticket in the 'Closed' stage, 'DNU- Testing Pipeline' pipeline |
| Date entered "O6-Pending (Onboarding)" | The date and time when the ticket entered the 'O6-Pending' stage, 'Onboarding' pipeline |
| Date entered "C6-Pending (Credentialing Intake)" | The date and time when the ticket entered the 'C6-Pending' stage, 'Credentialing Intake' pipeline |
| Date entered "DD2-In Review (DNU- Deal Desk)" | The date and time when the ticket entered the 'DD2-In Review' stage, 'DNU- Deal Desk' pipeline |
| Date entered "DD3-Awaiting Approval (DNU- Deal Desk)" | The date and time when the ticket entered the 'DD3-Awaiting Approval' stage, 'DNU- Deal Desk' pipeline |
| Date entered "DD5-Exception Review Required (DNU- Deal Desk)" | The date and time when the ticket entered the 'DD5-Exception Review Required' stage, 'DNU- Deal Desk' pipeline |
| Date entered "DS6-Eliminated (DNU- Data Services)" | The date and time when the ticket entered the 'DS6-Eliminated' stage, 'DNU- Data Services' pipeline |
| Date entered "Eliminated (At-Risk Queue)" | The date and time when the ticket entered the 'Eliminated' stage, 'At-Risk Queue' pipeline |
| Date entered "New (DNU- Covid-Advisor Support)" | The date and time when the ticket entered the 'New' stage, 'DNU- Covid-Advisor Support' pipeline |
| Date entered "Waiting for Assignment (DNU- Covid-Advisor Support)" | The date and time when the ticket entered the 'Waiting for Assignment' stage, 'DNU- Covid-Advisor Support' pipeline |
| Date entered "Closed (DNU- Covid-Advisor Support)" | The date and time when the ticket entered the 'Closed' stage, 'DNU- Covid-Advisor Support' pipeline |
| Date entered "New (DNU- Old SFDC Tickets)" | The date and time when the ticket entered the 'New' stage, 'DNU- Old SFDC Tickets' pipeline |
| Date entered "Waiting on contact (DNU- Old SFDC Tickets)" | The date and time when the ticket entered the 'Waiting on contact' stage, 'DNU- Old SFDC Tickets' pipeline |
| Date entered "Waiting on us (DNU- Old SFDC Tickets)" | The date and time when the ticket entered the 'Waiting on us' stage, 'DNU- Old SFDC Tickets' pipeline |
| Date entered "New (DNU- Testing Pipeline)" | The date and time when the ticket entered the 'New' stage, 'DNU- Testing Pipeline' pipeline |
| Date entered "Waiting on contact (DNU- Testing Pipeline)" | The date and time when the ticket entered the 'Waiting on contact' stage, 'DNU- Testing Pipeline' pipeline |
| Date entered "Waiting on us (DNU- Testing Pipeline)" | The date and time when the ticket entered the 'Waiting on us' stage, 'DNU- Testing Pipeline' pipeline |
| Date entered "Closed (DNU- Testing Pipeline)" | The date and time when the ticket entered the 'Closed' stage, 'DNU- Testing Pipeline' pipeline |
| Date exited "O6-Pending (Onboarding)" | The date and time when the ticket exited the 'O6-Pending' stage, 'Onboarding' pipeline |
| Date exited "C6-Pending (Credentialing Intake)" | The date and time when the ticket exited the 'C6-Pending' stage, 'Credentialing Intake' pipeline |
| Date exited "T3-Closed (Client Offboarding )" | The date and time when the ticket exited the 'T3-Closed' stage, 'Client Offboarding ' pipeline |
| Date exited "T4-Eliminated (Client Offboarding )" | The date and time when the ticket exited the 'T4-Eliminated' stage, 'Client Offboarding ' pipeline |
| Date exited "C5-Eliminated (Credentialing Intake)" | The date and time when the ticket exited the 'C5-Eliminated' stage, 'Credentialing Intake' pipeline |
| Date exited "DD2-In Review (DNU- Deal Desk)" | The date and time when the ticket exited the 'DD2-In Review' stage, 'DNU- Deal Desk' pipeline |
| Date exited "DD3-Awaiting Approval (DNU- Deal Desk)" | The date and time when the ticket exited the 'DD3-Awaiting Approval' stage, 'DNU- Deal Desk' pipeline |
| Date exited "DD5-Exception Review Required (DNU- Deal Desk)" | The date and time when the ticket exited the 'DD5-Exception Review Required' stage, 'DNU- Deal Desk' pipeline |
| Date exited "DD6-Approved (DNU- Deal Desk)" | The date and time when the ticket exited the 'DD6-Approved' stage, 'DNU- Deal Desk' pipeline |
| Date exited "DD7-Rejected (DNU- Deal Desk)" | The date and time when the ticket exited the 'DD7-Rejected' stage, 'DNU- Deal Desk' pipeline |
| Date exited "DS5-Complete (DNU- Data Services)" | The date and time when the ticket exited the 'DS5-Complete' stage, 'DNU- Data Services' pipeline |
| Date exited "DS6-Eliminated (DNU- Data Services)" | The date and time when the ticket exited the 'DS6-Eliminated' stage, 'DNU- Data Services' pipeline |
| Date exited "CS4-Eliminated (Credentialing Status)" | The date and time when the ticket exited the 'CS4-Eliminated' stage, 'Credentialing Status' pipeline |
| Date exited "Eliminated (At-Risk Queue)" | The date and time when the ticket exited the 'Eliminated' stage, 'At-Risk Queue' pipeline |
| Date exited "New (DNU- Covid-Advisor Support)" | The date and time when the ticket exited the 'New' stage, 'DNU- Covid-Advisor Support' pipeline |
| Date exited "Waiting for Assignment (DNU- Covid-Advisor Support)" | The date and time when the ticket exited the 'Waiting for Assignment' stage, 'DNU- Covid-Advisor Support' pipeline |
| Date exited "Closed (DNU- Covid-Advisor Support)" | The date and time when the ticket exited the 'Closed' stage, 'DNU- Covid-Advisor Support' pipeline |
| Date exited "New (DNU- Old SFDC Tickets)" | The date and time when the ticket exited the 'New' stage, 'DNU- Old SFDC Tickets' pipeline |
| Date exited "Waiting on contact (DNU- Old SFDC Tickets)" | The date and time when the ticket exited the 'Waiting on contact' stage, 'DNU- Old SFDC Tickets' pipeline |
| Date exited "Waiting on us (DNU- Old SFDC Tickets)" | The date and time when the ticket exited the 'Waiting on us' stage, 'DNU- Old SFDC Tickets' pipeline |
| Date exited "6-Eliminated (Account Support)" | The date and time when the ticket exited the '6-Eliminated' stage, 'Account Support' pipeline |
| Date exited "New (DNU- Testing Pipeline)" | The date and time when the ticket exited the 'New' stage, 'DNU- Testing Pipeline' pipeline |
| Date exited "Waiting on contact (DNU- Testing Pipeline)" | The date and time when the ticket exited the 'Waiting on contact' stage, 'DNU- Testing Pipeline' pipeline |
| Date exited "Waiting on us (DNU- Testing Pipeline)" | The date and time when the ticket exited the 'Waiting on us' stage, 'DNU- Testing Pipeline' pipeline |
| Date exited "Closed (DNU- Testing Pipeline)" | The date and time when the ticket exited the 'Closed' stage, 'DNU- Testing Pipeline' pipeline |
| Latest time in "O6-Pending (Onboarding)" | The total time in seconds spent by the ticket in the 'O6-Pending' stage, 'Onboarding' pipeline since it last entered this stage |
| Latest time in "C6-Pending (Credentialing Intake)" | The total time in seconds spent by the ticket in the 'C6-Pending' stage, 'Credentialing Intake' pipeline since it last entered this stage |
| Latest time in "T3-Closed (Client Offboarding )" | The total time in seconds spent by the ticket in the 'T3-Closed' stage, 'Client Offboarding ' pipeline since it last entered this stage |
| Latest time in "T4-Eliminated (Client Offboarding )" | The total time in seconds spent by the ticket in the 'T4-Eliminated' stage, 'Client Offboarding ' pipeline since it last entered this stage |
| Latest time in "C5-Eliminated (Credentialing Intake)" | The total time in seconds spent by the ticket in the 'C5-Eliminated' stage, 'Credentialing Intake' pipeline since it last entered this stage |
| Latest time in "DD2-In Review (DNU- Deal Desk)" | The total time in seconds spent by the ticket in the 'DD2-In Review' stage, 'DNU- Deal Desk' pipeline since it last entered this stage |
| Latest time in "DD3-Awaiting Approval (DNU- Deal Desk)" | The total time in seconds spent by the ticket in the 'DD3-Awaiting Approval' stage, 'DNU- Deal Desk' pipeline since it last entered this stage |
| Latest time in "DD5-Exception Review Required (DNU- Deal Desk)" | The total time in seconds spent by the ticket in the 'DD5-Exception Review Required' stage, 'DNU- Deal Desk' pipeline since it last entered this stage |
| Latest time in "DD6-Approved (DNU- Deal Desk)" | The total time in seconds spent by the ticket in the 'DD6-Approved' stage, 'DNU- Deal Desk' pipeline since it last entered this stage |
| Latest time in "DD7-Rejected (DNU- Deal Desk)" | The total time in seconds spent by the ticket in the 'DD7-Rejected' stage, 'DNU- Deal Desk' pipeline since it last entered this stage |
| Latest time in "DS5-Complete (DNU- Data Services)" | The total time in seconds spent by the ticket in the 'DS5-Complete' stage, 'DNU- Data Services' pipeline since it last entered this stage |
| Latest time in "DS6-Eliminated (DNU- Data Services)" | The total time in seconds spent by the ticket in the 'DS6-Eliminated' stage, 'DNU- Data Services' pipeline since it last entered this stage |
| Latest time in "CS4-Eliminated (Credentialing Status)" | The total time in seconds spent by the ticket in the 'CS4-Eliminated' stage, 'Credentialing Status' pipeline since it last entered this stage |
| Latest time in "Eliminated (At-Risk Queue)" | The total time in seconds spent by the ticket in the 'Eliminated' stage, 'At-Risk Queue' pipeline since it last entered this stage |
| Latest time in "New (DNU- Covid-Advisor Support)" | The total time in seconds spent by the ticket in the 'New' stage, 'DNU- Covid-Advisor Support' pipeline since it last entered this stage |
| Latest time in "Waiting for Assignment (DNU- Covid-Advisor Support)" | The total time in seconds spent by the ticket in the 'Waiting for Assignment' stage, 'DNU- Covid-Advisor Support' pipeline since it last entered this stage |
| Latest time in "Closed (DNU- Covid-Advisor Support)" | The total time in seconds spent by the ticket in the 'Closed' stage, 'DNU- Covid-Advisor Support' pipeline since it last entered this stage |
| Latest time in "New (DNU- Old SFDC Tickets)" | The total time in seconds spent by the ticket in the 'New' stage, 'DNU- Old SFDC Tickets' pipeline since it last entered this stage |
| Latest time in "Waiting on contact (DNU- Old SFDC Tickets)" | The total time in seconds spent by the ticket in the 'Waiting on contact' stage, 'DNU- Old SFDC Tickets' pipeline since it last entered this stage |
| Latest time in "Waiting on us (DNU- Old SFDC Tickets)" | The total time in seconds spent by the ticket in the 'Waiting on us' stage, 'DNU- Old SFDC Tickets' pipeline since it last entered this stage |
| Latest time in "6-Eliminated (Account Support)" | The total time in seconds spent by the ticket in the '6-Eliminated' stage, 'Account Support' pipeline since it last entered this stage |
| Latest time in "New (DNU- Testing Pipeline)" | The total time in seconds spent by the ticket in the 'New' stage, 'DNU- Testing Pipeline' pipeline since it last entered this stage |
| Latest time in "Waiting on contact (DNU- Testing Pipeline)" | The total time in seconds spent by the ticket in the 'Waiting on contact' stage, 'DNU- Testing Pipeline' pipeline since it last entered this stage |
| Latest time in "Waiting on us (DNU- Testing Pipeline)" | The total time in seconds spent by the ticket in the 'Waiting on us' stage, 'DNU- Testing Pipeline' pipeline since it last entered this stage |
| Latest time in "Closed (DNU- Testing Pipeline)" | The total time in seconds spent by the ticket in the 'Closed' stage, 'DNU- Testing Pipeline' pipeline since it last entered this stage |