---
title: Tebra Patient Payment Processing
description:   1.  Tebra Payments   Tebra Payments is Tebra’s native solution for processing patient electronic payments. 2.  Stripe (Patient Collect) General Terminology    Version History  
---

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# Tebra Patient Payment Processing

| Purpose | This SOP outlines the available patient payment processing options in Tebra, defines the activation procedures, and ensures practices use the correct method efficiently and securely. |
| --- | --- |
| Scope | This procedure applies to all practices using Tebra to collect patient payments through integrated electronic payment solutions. |

 

**1.  Tebra Payments**

 

Tebra Payments is Tebra’s native solution for processing patient electronic payments.

- **Description**: Enables practices to collect outstanding balances faster and reduce time in accounts receivable.
- **Benefits**:  
    - Unlimited text and email balance reminders including a secure payment link.
    - Secure credit card payments processed directly through Tebra.
    - Automatic deposits into the practice’s bank account.
    - Online payment options, QR codes on mailed statements, and automated patient billing.  
      Benefits:
- Activation Process: 
    - Navigate to Settings \> Patient Payments in Tebra.
    - Click Apply Now and complete the online application.
    - Provide required business, bank, and ownership information.
    - Upload supporting documentation.
    - Application review and approval typically takes 5–7 business days.
- **Pricing:** Transactions processed via Tebra Payments are subject to 2.75% + $0.30 per transaction.

**2.  Stripe (Patient Collect)**

Stripe integration was the original payment processing option available through Tebra’s Patient Collect feature.

- **Description:** Uses Stripe as a third-party vendor to process online credit card payments. Activation required creating or linking a Stripe account.
- **Benefits:** 
    - Balance reminders displayed on the Dashboard at patient check-in.
    - Secure credit card processing through Tebra with Stripe as the merchant processor.
    - Automatic deposits into the practice’s bank account.
    - Email receipts and unlimited text/email statements.
- **Activation Process** (no longer available for new practices as of March 23, 2023): 
    - Access Practice Settings \> Tebra Patient Collect.
    - Accept pricing and patient portal terms.
    - Create or link an existing Stripe account.
    - Once approved, begin collecting payments.
- **Important Note:** Stripe is now considered a legacy option. Practice is required to transition to Tebra Payments for new activations.
- **Pricing**: Transactions processed via Stripe integration are subject to 2.9% + $0.30 per transaction.

**General Terminology** 

| **Payment Processor** | A company that handles credit card transactions between the practice, the patient’s bank, and the credit card network |
| --- | --- |
| **Merchant Account** | A type of business bank account that allows practices to accept and process credit card payments. |
| **PCI Compliance** | Payment Card Industry standards that ensure secure handling of credit card data. |

 

**Version History**

| **Version #** | **Date** | **Author** | **Summary of Changes Made** |
| --- | --- | --- | --- |
| 1.0 | 09/03/2025 | David Quiros | Initial version |

 

![](https://blog.hpiinc.com/hs-fs/hubfs/image-png-Sep-04-2025-01-00-22-6327-PM.png?width=382&height=76&name=image-png-Sep-04-2025-01-00-22-6327-PM.png)

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