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      2. CSC/PMA

      Staff - Email Signatures

      Email Requirements (NO EXCEPTIONS) 

      • We are Health Prime so please do not use any mention or branding for any other channel partner or company except Health Prime logo you see below. 
      • Set your outgoing and reply default font to Calibri (light or body) or Arial as an acceptable and professional font.
      • Font Size should be no larger than 12.
      • Use only Black or Dark Navy colored font for text. Other colors are not acceptable. 
      • Change your address based on which location you work out of. 
      • DO NOT USE background colors or stationary as none have been approved for company emails. 
      • OPTIONAL:
        • Mobile number
        • Picture 
        • Meeting link

      Health Prime

      https://healthprime.formstack.com/forms/managed_billing_support

      Managed Billing Support Form

      Copy and paste logo from above.

      PHI (HIPAA compliance statement)

      The security statement is already appended to your outgoing email you do not need to add this. See below for Hubspot, this will need the security statement.  

       

       

      Hubspot Email

      Can contain the security notice since it is not appended automatically.

      Please copy and paste as needed for Hubspot signature. 
      This correspondence, including any attachments, contains information from Health Prime, which may be confidential including Private Health Information (PHI). The information is intended to be for the use of the person addressed. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify the sender immediately by a "reply to sender only" message and destroy all electronic and hard copies of the communication, including attachments.

       

       

      Signature Q & A

      1. Can I keep the Prime Managed Billing Logo?
        1. We ask that everyone update their logo to reflect the one company we are, Health Prime
      2. Is it Health Prime International or Health Prime?
        1. Please Use Health Prime (drop the International)
      3. Do I have to type out the full address of my individual location?
        1. Yes, Please do
      4. I have a PMBSupport email in my signature, do I keep it?
        1. Please remove this and use the Managed Billing Support Form instead.
      5. Do I have to put the disclaimer in my email signature?
        1. No, this is automatically appended to your emails when they go out externally. Please do no include any version of a disclaimer in your signature
      6. What title do I use?
        1. Please check with your direct Manager and/or HR if there is any question of what your title is.
      7. I am using a home computer so I am using Outlook online, the web version, how can I change my signature?
        1. Follow the instructions on this link: https://support.office.com/en-us/article/create-and-add-an-email-signature-in-outlook-on-the-web-5ff9dcfd-d3f1-447b-b2e9-39f91b074ea3
      8. How do I update my signature in Outlook?

        1. To create a signature:

          1. Copy the signature block below
          2. Open a new message in outlook
          3. Click on the message tab
          4. Click on the signature drop down
          5. Click Signatures
          6. Click New
          7. Create a name for this signature
          8. Click OK
          9. Paste the signature you have copied
          10. Update signature to reflect your information as applicable(we would like to be able to identify the location and title from each employee’s signature block)
          11. Complete the Choose Default Signature information on the right side of the Signatures box(including assigning your new signature to New Messages)
          12. Click Save
      9. How do I update my signature in Hubspot?
        1. Click "Create Email" from any ticket
        2. edit signature per above requirements
        3. Check box at bottom to "Also update my account signature with these changes" 
        4. click Save