WHAT IS A “GOOD” NET PROMOTER SCORE? There are a variety of ways to share your NPS and prove to others that you have a great NPS Score! Every team should have a few key metrics on hand to help speak about the NPS Survey. The hand
Examples:
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“Our company NPS is a 20, compared to the industry average of 11%. We work really hard to set the bar higher at Health Prime for what an excellent revenue cycle management company experience looks like. We would like to know how likely you are to refer Health Prime to one of your colleagues. Please take a moment to respond to our survey.”
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“We collect feedback from our customers throughout their journey with Health Prime, not just in the beginning of your experience. Health Prime currently has a 20% NPS- that’s nearly 2 times the industry average (11%). We would like to know how likely you are to refer Health Prime to one of your colleagues. Please take a moment to respond to our survey.”
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“94% of our customers say that they are highly likely to recommend us to a friend! We would like to know how likely you are to refer Health Prime to one of your colleagues. Please take a moment to respond to our survey.”
When asking for a response to a survey from your customer, please use the email template in Hubspot titled “NPS Survey Response Requested”