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      E-Fax How To Guide

      Purpose: Guide to user control panel for sending, receiving, downloading and reviewing failed facsimiles.​ Responsible Team: HPI Support/ Tech Team​

      Prerequisites: ​

      1. Internet connection to your computer​

      2. Access to the UCP portal​

      3. Username & password for your location

      Process

       

      Go to the web address https://hpipbx.hpiinc.com/ucp/  

       

      Use the login grid to the right for your location and login credentials.

      NOTE: please do not share login info with anyone outside of PMB. You can share the fax DID (destination) number so you can receive faxes.

       

      Fax Name is the Location:

      PMB_CostaRica_Fax: 

      EXTN: 5199

      DID NO: 3019713666

      Password: #p1F@xUcp5199

      PMB_IRVINE_FAX:

      EXTN:5299

      DID NO: 3019713667

      Password: #p1F@xUcp5299

      PMB_ORMONDBEACH_FAX

      EXTN: 5399

      DID NO: 3019713668

      Password: #p1F@xUcp5399

      PMB_SANANTONIO_FAX

      EXTN:5499

      DID NO: 3019713669

      Password: #p1F@xUcp5499

      PMB_WAKEFOREST_FAX

      EXTN:5699

      DID NO: 3019713671

      Password: #p1F@xUcp5699

       

      Once logged in you will see the Dashboard 

      You will also notice to the left there are folders for all faxes received, archived, outgoing, sent and failed.

       

      Send a fax: Click “Send Fax” to enter the destination number, add a cover sheet which can be found in New Billing Document Library . Drag and drop documents or click to upload. Then click “Send” to transmit.

       

      BE SURE TO ADD THE 1+AREACODE+7 DIGIT PHONE NUMBER IN ORDER TO SEND FAXES. ENTERING NUMBER WITHOUT 1+ WILL CAUSE AN UNSUCCESSFUL TRANSMISSION

       

      On the left of the dashboard there are folders for the following:​

      • Inbox for new received faxes ​

      • Archived folder for received and opened faxes​

      • Outgoing folder for faxes that are in sending status ​

      • Sent folder for sent faxes​

      • Failed folder for failed faxes ​

       

      When reviewing any fax, you will use the controls section of the dashboard. ​From here you have the following options, remember taking these actions will MOVE the fax to the archived folder since it has been touched: ​

      • View in PDF​

      • Download​

      • Forward Fax​

      • Delete- Use of this is not recommended at this time. 

       

      Should you encounter any technical difficulties, you may call our support team at (301) 971-3700 or send an email to support@hpiinc.com