---
title: E-Fax How To Guide
description: "Purpose: Guide to user control panel for sending, receiving, downloading and reviewing failed facsimiles.​\nResponsible Team: HPI Support/ Tech Team​"
---

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# E-Fax How To Guide

## Purpose: Guide to user control panel for sending, receiving, downloading and reviewing failed facsimiles.​ Responsible Team: HPI Support/ Tech Team

**Prerequisites:** ​

1. Internet connection to your computer
2. Access to the UCP portal
3. Username & password for your location

| **Process** |  |
| --- | --- |
| Go to the web address [https://hpipbx.hpiinc.com/ucp/](https://hpipbx.hpiinc.com/ucp/) |  |
| Use the login grid to the right for your location and login credentials. **NOTE**: please do not share login info with anyone outside of PMB. You can share the fax DID (destination) number so you can receive faxes. | Fax Name is the Location: PMB\_CostaRica\_Fax:  EXTN: 5199 DID NO: 3019713666 Password: #p1F@xUcp5199 PMB\_IRVINE\_FAX: EXTN:5299 DID NO: 3019713667 Password: #p1F@xUcp5299 PMB\_ORMONDBEACH\_FAX EXTN: 5399 DID NO: 3019713668 Password: #p1F@xUcp5399 PMB\_SANANTONIO\_FAX EXTN:5499 DID NO: 3019713669 Password: #p1F@xUcp5499 PMB\_WAKEFOREST\_FAX EXTN:5699 DID NO: 3019713671 Password: #p1F@xUcp5699 |
| Once logged in you will see the Dashboard  You will also notice to the left there are folders for all faxes received, archived, outgoing, sent and failed. |  |
| **Send a fax:** Click “Send Fax” to enter the destination number, add a cover sheet which can be found in [New Billing Document Library](https://healthprime.atlassian.net/wiki/spaces/PMB/pages/30212254) . Drag and drop documents or click to upload. Then click “Send” to transmit.   ***BE SURE TO ADD THE 1+AREACODE+7 DIGIT PHONE NUMBER IN ORDER TO SEND FAXES. ENTERING NUMBER WITHOUT 1+ WILL CAUSE AN UNSUCCESSFUL TRANSMISSION*** |  |
| On the left of the dashboard there are folders for the following:​ - ***Inbox*** for new received faxes - ***Archived*** folder for received and opened faxes - ***Outgoing*** folder for faxes that are in sending status - ***Sent*** folder for sent faxes - ***Failed*** folder for failed faxes |  |
| When reviewing any fax, you will use the controls section of the dashboard. ​From here you have the following options, remember taking these actions will MOVE the fax to the archived folder since it has been touched: ​ - View in PDF - Download - Forward Fax - Delete- Use of this is not recommended at this time. |  |

Should you encounter any technical difficulties, you may call our support team at (301) 971-3700 or send an email to [support@hpiinc.com](mailto:support@hpiinc.com)  

 

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