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Internal Referral Process

Please complete the following link for all clients who are interested in any of the below services.

Click here to submit your lead: Internal Referral Form

 

HPI Does NOT Offer Contract or Fee Negotiations for ANY Client due to compliance.

ADD-ON Service List (use form link for any add on listed-UPDATED LIST IN PROGRESS):

  • Certified Coding per encounter

  • Coding Reviews- Quarterly or monthly with an executive summary and meeting with coding manager to review ( if they request more than the ONE we include in RCM Services)

  • Credentialing (please provide payer mix report for last 12 mo (ATTACH TO INTERNAL REFERRAL FORM- in attachments, prior to submission)

  • vScribe- transcription services (not available to Kareo clients)

  • Authorization/ Precertification services

  • Eligibility & Benefit verification

  • Contract Negotiation Referrals (sales will refer the client out to our partner for this service).

  • Scheduling & Outbound Call to confirm appointments, schedule incoming referrals, collect copays, etc.

  • Patient Communications- Letters - can be newsletters or soft collection letters (Collection letters are only sent on behalf of the client as final request to pay before sending to collections, not a “collection agency” type of letter.

  • Kareo customer wanting to add Clinical Module or Engage Module- their are sometimes fees associated with software. NOT AVAILABLE FOR QUEST RCM CLIENTS (see below for any software demo needed)

  • Compliance Assistance - client is in need of compliance help within the practice, in some form.

  • Software Change- client is contemplating a change in PM or EHR software used at their practice. 

 

Please notify your customer it may take up to 2 business days for sales to reach out once you have submitted the form.

 

Other Services- Do Not use the Deal Request Form for the below

  • Annual Coding Reviews- (one per year included in RCM) submit using this process: Annual Coding Review

Note:

Please do not submit credentialing deals for the following, we do not provide such services:

 

Just say NO for Credentialing

Maybe for Credentialing (check with Sales)

Negotiating Contract Rates

Naturopathy (requires research of payer list from customer before committing)

Mobile X-ray or Ultrasound (Radiology)

Acupuncture (requires research of payer list from customer before committing)

Massage Therapy

DME (need to ensure customer has all requirements met first)

Pharmacy

Laboratories / Genetic Testing lab

Mobile Laboratories